FAQs

Many of your queries can be answered within this area.


Please take a few moments to browse our General FAQs (Frequently Asked Questions) as many of your queries can be answered within this area. Check back from time to time as our FAQs are updated regularly.
 
 
Can I obtain an invoice for my purchase?
You will receive an invoice automatically after purchasing.
 
How do I receive my product?
If you have already purchased any of our products via our web site, please download the free trial.
 
When will I receive my Registration Code information after purchasing?
When purchasing by credit card, you will receive your Registration Code information via email within 24 hours but most of the times it will be less than 12 hours.
 
I've lost my Registration Code. What do I do?
We are happy to provide you with a copy of your Registration Code. Please contact customer service and include your name, your e-mail address (that was used to order the product), the product name, the receipt number.
 
I've lost the installation file. What do I do?
We are happy to provide you with a replacement copy of the original file. Please download the file from Download page.
 
The Registration Code you have given me says that it is invalid.
The Registration Code is a long sequence of letters and numbers that can be easily confused when typed.
If you typed this information manually from your registration email, it is possible that errors may have been entered into the Registration Code field of the Registration screen. Therefore, it is recommended that you copy and paste this information from your Registration email onto the Registration screen.
 
Does your Program conflict with other products installed on my computer?
There are no known conflicts between Our Software and other products.
 
What is the refund policy?
We provide functional trial versions of all our software so our customers can fully evaluate and try the software before making a purchase. WE DO NOT consider any refund requests and no payments will be refunded after purchase.
 
How do I tell if my copy of Program has been registered?
The program will inform you after registering and you will not get any nag massage more.
 
How do I obtain the full version of Program and gain full functionality from the product?
After you register your trial installation of Program, it automatically becomes the full version and allows you access to its full functionality.
 

 

If your query cannot be answered within FAQs page, please contact us, We will endeavor to address all queries within 24 hours, however, please be aware it may take longer during Public Holidays or at times of increased customer enquiries.